Frequently Asked Questions

Diabetes Management service

Who should use this service?

The Oxyjon chronic care program is for people with diabetes and even for people who have been diagnosed at pre-diabetes stage.

How to get started?

Take the first step towards better health by downloading this app and creating a user login.

Then click My Health on the side menu and click on My Health Record. You will get prompts at every stage to fill in the health profile. Though nothing after the first screen is mandatory, we strongly suggest that you fill in till the last page for better management of your health conditions. Once the health profile is created, our coach will call you within 3 days to health you with your journey towards better health. Cheers for the new journey. 

How does this program works?

We use technology and specialized health coaches to improve health outcomes for the patients through changes in the diet, lifestyle, and higher adherence to medication. Our guidelines are based on recognised national and international medical institutions. Patients working with us have seen decrease of 1.5% reduction in their HBA1C values over a period of 6 months. 

What are the features of this program?

The Oxyjon care program provides helps you in managing your diabetes through:

  1. Personalized suggestions for Diet and Exercise through a dedicated diabetes coach
  2. Support to help you stick to diet and exercise plan. Our unique approach helps you in making sustainable behavioral change.
  3. Digital health diary to store all your health records and test reports. Now never loose track of your prescriptions, lab test reports, sugar values and issues that you faced.
  4. React before high or low sugar levels impact your health. We analyse trends to identify risks so that you and your doctor can make early interventions.
  5. Preventive health check suggestions tailored for you.

When should I buy a gold plan?

The silver plan is free and you can maintain your health history using that. The Gold plan is relevant for users who need to share health parameters with their doctors; e.g., diabetes patients sharing blood sugar data or hypertension patients sharing blood pressure data with their doctors. For more details on the gold plans, you can refer to the membership page.


Health profile

Can I create profile for somebody else?

Yes, you can. You can help your parents, siblings, children, spouse, grandparents and other relatives by regularly maintaining their profile.

I am perfectly healthy. Why should I create a health profile?

Creating and regularly maintaining a health profile is relevant not only for people who are facing health issue but also for perfectly healthy individuals. With changes in lifestyle, there is onset of diseases like diabetes, heart problems, asthma in much younger people as compared to past. Creating a health profile helps in providing alerts before onset of lifestyle related issue.  Some of the several other benefits of creating a health profile are:

  • You can record and share health parameters with your doctor in case it is required. This gives a better view of your health status to the doctor, resulting in better and more effective treatments
  • You can store all your prescriptions, and medical reports at one place. Therefore there is no need to search around whenever an old medical record needs to be retrieved
  • All of your medical history will be recorded and kept in one place, thereby making it easier for you to consult a new doctor. It also helps a doctor in making better diagnosis of your health condition
  • By tracking your health parameter and symptoms, you are able to make preventive changes, thereby giving you better control over your health.


Emergency Service

What is emergency service?

The emergency service is an application that will help you find the nearest hospitals, blood banks, chemists and ambulances in an emergency situation


The emergency search page is not picking my correct location. What should I do?

Our search tool uses the GPS and your internet connection to find your location. In case, the GPS is switched off, or you chose not to share your location, you will get incorrect location. Additionally, few devices may be incompatible due to variety of reasons. In such cases, you can always type the location to get accurate results.

Lab packages

What is lab package service?

Lab package service is a tool to compare health check-up packages offered by different hospitals or providers, in a city. The tool allows you to compare tests available in each package and also provides you with information regarding the relevance of the tests, so that you can take an informed decision.

Can I also book tests through this website?

The online booking facility is currently not available on the website.



What is the refund and cancellation policy?

Oxyjon is a service oriented business and due to nature of our business, we do not offer any refunds or cancellation after you buy one of our services. However, we provide you option of one month subscription in case you want to try out our paid services before buying a full year subscription.